What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away? In this course, join customer service expert David Brownlee — the author of "Rock Star Customer Service" — as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts. By the end of this course, you'll be equipped with the skills you need to formulate an action plan and navigate difficult customer service interactions with poise and professionalism.
Learning Objectives
- Handle abusive customers.
- Communicate effectively.
- Manage expectations.
- Assess damage.
- Issuing Organization: LinkedIn Learning
- Issue Date: December 22, 2024
- Credential ID: 5a53d19460bc2cdb50b25181a3bf4cf05253a8620714e64109df42ca1badf633
- Credential URL: Course Completed
Customer Service: Handling Abusive Customers
In this course, join customer service expert David Brownlee — the author of "Rock Star Customer Service" — as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts.
Last Updated: December 25, 2024
