Resume

Filtered Tags: Customer Service

Certifications

Search Help

There are 3 total certifications in this view.

Nano Tips for Empathetic Customer Service with Brenda Bailey-Hughes

December 31, 2025 Continuing Education

Brenda Bailey Hughes offers tips to dig deeper into the customer service experience, identifying the core tenets of good service by interviewing, and diving into the customers experience. Learn strategies to reflect, and analyze the customer journey.

Skills: Emotional Intelligence • Customer Service

Tags: Nano Tips • Customer Service • Empathetically • Experiences • Brenda Bailey Hughes

Nano Tips for Customer Centric Communication with Richard Moore

November 18, 2025 Continuing Education

Richard Moore helps you identify how to engage customer communication in a way to build relationships and strengthen the business. Learn about the real meaning of "the customer is always right", active listening to customers, how customers feel, and more.

Skills: Brand Communication • Customer Communication • Customer Service

Tags: Powerful Businesses • Business Goals • Customers • Customer Service • Businesses

Customer Service: Handling Abusive Customers

December 25, 2024 Continuing Education

In this course, join customer service expert David Brownlee — the author of "Rock Star Customer Service" — as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts.

Skills: Customer Relations • Customer Service

Tags: Action Plan • Formulate • Interactions • Customer Service • David Brownlee

There are 3 total certifications in this view.

Latest Certifications

PHP: Creating Secure Websites

March 24, 2026 Continuing Education

Instructor Kevin Skoglund covers the techniques and PHP code needed to develop sites that are more secure, and to avoid common mistakes. Learn how to configure PHP properly and filter input and escape output. Then check out step-by-step defenses.

Skills: PHP

Tags: Fixation • Session Hijacking • SQL Injection • PHP • Web Applications

AI in Project Management

March 24, 2026 Continuing Education

Discover how AI can streamline project management in this course led by experts Chris Croft and Dave Birss. Chris brings extensive expertise in project management, while Dave specializes in generative AI, making them the perfect duo to guide you through.

Skills: Al for Business • Project Management • Artificial Intelligence

Tags: Potential Conflict • Predict Areas • Project Managers • Processes • Stakeholder Matrix

Python Practice: Object-Oriented Programming

March 24, 2026 Continuing Education

Python is a programming language that can be used to work with data, and solve problems. This code challenge with Scott Simpson, Senior Staff Instructor at LinkedIn Learning, is designed to help you test your knowledge of object-oriented programming.

Skills: Python • Object-Oriented Programming

Tags: Programming Language • Python • Scott Simpson • Computing • Object-Oriented Programming

Unconventional Approaches to Reinventing Your Career

March 24, 2026 Continuing Education

Career transitions can be daunting, but the path to clarity involves less planning than you might think. Herminia Ibarra reveals why the conventional approach to career change often fails while the strategy effectively transforms professional lives.

Skills: Career Development • Career Path Planning

Tags: Career Transitions • Career • Herminia Ibarra • Career Change • London Business School

Strategic Financial Intelligence for Business Leaders

March 24, 2026 Continuing Education

In today's fast-moving business environment, strategic decision-making demands more than instinct — it requires financial intelligence. This course with Oana Labes empowers CEOs, founders, and senior executives to confidently lead with a financial lens.

Skills: Corporate Finance • Strategic Financial Management

Tags: Communicate Strategically • Oana Labes • Communicating • Financial Statements • Financial Intelligence

Technology Target Roles

Shefik brings demonstrated alignment with enterprise requirements for cross-platform delivery and operations, with a track record of leading complex programs, while engaging senior stakeholders, and executing scalable technology solutions. The following roles represent a strong fit for his background:

  • Technical Manager
  • Technical Architect
  • Technical Lead
  • Technical Project Manager
  • Software Engineering Manager
  • Senior Technical Analyst
  • Senior PHP Developer
  • Senior Drupal Developer
  • Senior Web Developer
  • Senior Application Developer
  • Senior Software Engineer
  • Senior Full-Stack Developer
  • Technical Consultant
  • Subject Matter Expert

Employment Eligibility

Shefik is a United States citizen. As such, he is legally authorized to work in the United States. He does not require sponsorship for employment visa status in the United States.