Filtered Tags: Difficulty
Certifications
There are 3 total certifications in this view.
One-Minute Habits for Resilience
December 27, 2024 Continuing Education
In this course, Scott Mautz helps you learn resilience through a well-organized menu of simple exercises you can use to strengthen your resilience. The course is divided into 3 parts. Each video highlights a single exercise that you can practice.
Skills: Resiliency
Customer Service: Handling Abusive Customers
December 25, 2024 Continuing Education
In this course, join customer service expert David Brownlee — the author of "Rock Star Customer Service" — as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts.
Skills: Customer Relations · Customer Service
How to Communicate about Difficult Current Events with Your Team
February 12, 2024 Continuing Education
In this course, Deborah Riegel shows you how you can successfully navigate a range of emotionally (and practically) challenging current events by helping you understand your own opinions and biases, and support psychological safety at work.
Skills: Group Communication · Difficult Situations
There are 3 total certifications in this view.
