Filtered Skills: Difficult Situations
Certifications
There are 8 total certifications in this view.
Nano Tips for Dealing with a Difficult Customer with Richard Moore
January 6, 2026 Continuing Education
Richard Moore offers tips and strategies for navigating difficult situations with customers and stakeholders. Get advice on thinking through scenarios, understanding the other perspective, choosing your language, using moments of humor, and more.
Skills: Customer Service • Soft Skills • Difficult Situations
Difficult Situations: Solutions for Managers
October 30, 2025 Continuing Education
Todd Dewett, Ph.D. and Sara Canaday offer short and valuable advice to improve rapport with your teams, build stronger relationships, and drive business forward. Learn how to manage an employee who publicly disagrees with one of your decisions.
Skills: Difficult Situations • People Management
Nano Tips for Dealing with a Difficult Boss with Elayne Fluker
October 17, 2025 Continuing Education
Gather insights from Elayne Fluker on how to deal with a difficult boss by optimizing your emotional intelligence, practicing empathy, adopting a growth mindset, and being an effective communicator. Elayne offers practical, easy-to-use advice.
Skills: Workplace Relations • Difficult Situations
Working with Difficult People
December 19, 2024 Continuing Education
Join Dr. Emily Anhalt as she shows you how to navigate and communicate with people who you find challenging to deal with at work. Pause and reflect on your role in challenging work situations to uncover how empathy can help you work better with others.
Skills: Interpersonal Relationships • Emotional Intelligence • Difficult Situations
Nano Tips for Handling Difficult Work Situations with Tiffany Uman
September 8, 2024 Continuing Education
Welcome to our "Nano Tips" series. In this installment, discover strategies for identifying, addressing, and overcoming difficult situations at work, with expert advice from former Fortune 500 senior director, author, and global speaker Tiffany Uman.
Skills: Professional Development • Difficult Situations
Nano Tips for Using Mindfulness to Handle Difficult Conversations at Work with Lillian Daniels
July 25, 2024 Continuing Education
Join wellness consultant and employee well-being expert Lillian Daniels as she shows you the basics of maintaining focus, opening your chest, pausing when necessary, and much more. Learn how to leverage curiosity, and utilize popular breathing techniques.
Skills: Mindfulness • Difficult Situations
How to Communicate about Difficult Current Events with Your Team
February 12, 2024 Continuing Education
In this course, Deborah Riegel shows you how you can successfully navigate a range of emotionally (and practically) challenging current events by helping you understand your own opinions and biases, and support psychological safety at work.
Skills: Group Communication • Difficult Situations
Quick Scripts for Difficult Conversations
February 5, 2024 Continuing Education
Professionals often want to have the hard conversations, but they may stumble over the actual words. In this course, executive coach Alisa Cohn presents scripts that you can use in the most common, most delicate, and most difficult workplace scenarios.
There are 8 total certifications in this view.
