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Certifications
There are 4 total certifications in this view.
Managing Your Emotional Response to Workplace Stress
January 9, 2025 Continuing Education
In this course, Melody Wilding shows you how you can manage your emotions about work more effectively. She teaches you new mindsets and tools to separate your self-worth from your career, so that you can build greater confidence and work-life balance.
Skills: Stress Management
Customer Service: Handling Abusive Customers
December 25, 2024 Continuing Education
In this course, join customer service expert David Brownlee — the author of "Rock Star Customer Service" — as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts.
Skills: Customer Relations · Customer Service
Developing Emotional Intelligence to Further Diversity, Equity, and Inclusion
September 15, 2024 Continuing Education
In this course, workplace belonging and well-being expert Farah Harris explains that, to develop and sustain DEI work, you must use the skill set of emotional intelligence–in and out of the workplace. Explore your own emotions and biases.
Skills: Emotional Intelligence · Diversity & Inclusion
How to Communicate about Difficult Current Events with Your Team
February 12, 2024 Continuing Education
In this course, Deborah Riegel shows you how you can successfully navigate a range of emotionally (and practically) challenging current events by helping you understand your own opinions and biases, and support psychological safety at work.
Skills: Group Communication · Difficult Situations
There are 4 total certifications in this view.
