Filtered Skills: Customer Service
Certifications
There are 7 total certifications in this view.
Nano Tips for Managing Customer Expectations with Richard Moore
January 7, 2026 Continuing Education
Richard Moore explains the importance of knowing your product well enough to anticipate customer needs to better manage expectations. Learn the value of understanding expectations early, choosing the right times to give information, and more.
Skills: Customer Satisfaction • Customer Service
Nano Tips for Dealing with a Difficult Customer with Richard Moore
January 6, 2026 Continuing Education
Richard Moore offers tips and strategies for navigating difficult situations with customers and stakeholders. Get advice on thinking through scenarios, understanding the other perspective, choosing your language, using moments of humor, and more.
Skills: Customer Service • Soft Skills • Difficult Situations
Nano Tips for Empathetic Customer Service with Brenda Bailey-Hughes
December 31, 2025 Continuing Education
Brenda Bailey Hughes offers tips to dig deeper into the customer service experience, identifying the core tenets of good service by interviewing, and diving into the customers experience. Learn strategies to reflect, and analyze the customer journey.
Skills: Emotional Intelligence • Customer Service
Nano Tips for a Pitch That Persuades without Pressure with Alex James
December 20, 2025 Continuing Education
Join Alex James — founder of Minimalist Marketing Co. — as he explores the art of crafting and delivering a marketing pitch that persuades your audience. Identify your best fit buyer, get their attention, and uncover their true motives and desires.
Skills: Customer Acquisition • Customer Relations • Customer Service
Nano Tips for Customer Centric Communication with Richard Moore
November 18, 2025 Continuing Education
Richard Moore helps you identify how to engage customer communication in a way to build relationships and strengthen the business. Learn about the real meaning of "the customer is always right", active listening to customers, how customers feel, and more.
Skills: Brand Communication • Customer Communication • Customer Service
How to Recover after a Bad Customer Call
November 16, 2025 Continuing Education
Joe Corral shares how to recover from negative interactions and build resilience. Joe explains the psychological impacts of tough calls and how they affect your well-being and productivity. Learn stress management techniques, and constructive practices.
Skills: Customer Service • Stress Management
Customer Service: Handling Abusive Customers
December 25, 2024 Continuing Education
In this course, join customer service expert David Brownlee — the author of "Rock Star Customer Service" — as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts.
Skills: Customer Relations • Customer Service
There are 7 total certifications in this view.
